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General Support
 Phone: 305-222-1282
Fax: 786-206-3057
You can also contact us via email at:
Web Hosting Support
 1. THROUGH THE WEB HOSTING CONTROL PANEL (CP).
* Context Help. Fast and easy explanations of each page of the CP. Simply click on the HELP link in the top right corner of the CP. A drop-down window appears with more information about how to use the functionality of the particular section of the CP.
* Video Tutorials. We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie.
* Help Center. This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, but much more advanced than the standard static FAQ. We regularly update the database of the Help Center with new entries.
* Ticketing System. If you still haven’t found the answer to your question in the Help Center, we suggest that you use our Ticketing System. You can open a ticket by clicking on the Request Help link. Each ticket is replied to within no more than 60 minutes after it has been opened. In order to supervise and maintain a high quality support service, we insist that a unique ticket is opened for each problem through the Request Help link in the CP.
2. BY PHONE. YOU CAN CONTACT US AT:
US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-510-870-2470
UK PHONE: +44-20-7993-2768
Please, provide ID # 80617 and have your account information ready when calling.
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